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Customer Account Representative

Job Description

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 Job Title: Customer Account Representative
 Company Name: Methodist Le Bonheur Healthcare - Revenue Assurance Professional
 Employment Type: Full Time
 Location: MEMPHIS, TN, United States
 Department: EO-CALL CENTER
 Salary: Highly Competitive
 Shift Hours/ Days: 8a-5p/M-F
 Hours/Pay Period: 80
 Degree Required: High School
 Job ID: 2012.60058542.017531
 Date Posted: Nov 19, 2012
 Years Experience: 0
 Note:  Please read the complete description below before applying for this job.
  Complete Description

Grade 6

JOB SUMMARY:

On behalf of the client, makes initial contact with client customers with delinquent accounts and attempts to arrange for payment in adherence with FDCPA regulations.  Provides quality customer service to help the debtor understand the bill.  Effectively negotiates with debtors to find ways that payment can be secured.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

EDUCATION/TRAINING REQUIRED:

  • High School Diploma or Equivalent.

RELEVANT EXPERIENCE REQUIRED:

  • Previous healthcare collections/call center experience is needed.
  • Basic reading, writing and math skills and good verbal communications.
  • Ability to influence and interact with others.
  • Working knowledge of Microsoft Office products.



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  Methodist Healthcare is an integrated health care delivery system, dedicated to the art of healing through our faith-based commitment to minister to the whole person. 1211 Union Avenue, Memphis, Tennessee 38104 • (901) 516-7000